One support base.
All the answers.
Support base software for lightning-fast customer
support and effortless self-service.
Watch Modal in action
Help more people faster
Encourage self-service so that your customers can solve their
problems anytime. Give your support teams a tool to
significantly decrease the total case handling time.
A knowledge base
for customers
Some people want to find answers on their own. Provide 24/7 self-service, and give your website visitors the answers they need, even with no support team around.
See more benefits for costumers
A knowledge base
for support teams
Your support teams don’t have to learn all the
answers by heart. They have Modal
to quickly look up the answers to customers’
questions.
See more benefits for costumers
Modal gives you
the best of both worlds
The customers’
world
Chances are that your customers try to answer their questions alone before they reach out to your support agents. Help them solve their problems at their own pace.
Self-service around
the clock
Help your customers find answers to their questions on their own. Anytime.
Improved knowledge
management
Give your customers more ways to find the information they need whenever they want to contact your business.
More organic traffic
Implement an SEO-friendly knowledge base and get more potential customers by ranking higher in search results.
Reduced workload for
support teams
Provide your customers with in-depth articles that will help them solve their problems without contacting your support team.
Provide 24/7 self-service
Answer more questions in less time
The agents’ world
It's ok not to have answers to every question. No one does, and your agents aren't encyclopedias. Modal has got them covered.
Quicker response time
Help your customer support teams to easily find the information they need when they don’t know the answer on the spot.
Consistent tone of voice
Stay on-brand and answer repeated questions in one style, regardless of who's on duty.
Prioritized tasks
Save your support team’s time and have them focus on more urgent tasks when customers are asking the same questions.
What we value a lot about Modal is the ability to ensure it is truly represented as our brand. Adding our name makes it feel like an integral part of our SaaS.
- Chris Lyle, GoLawHustle
Our customers want to learn more about video making techniques. With Modal, they can browse our resources at their own pace and solve their problems without contacting our customer support.
- Dar Holdsworth, ChiroDominance
What’s a support
base?
Support base software helps you manage and share your team’s internal knowledge, and build a public help center for your customers.
On the one hand, a knowledge base gives your customers a hosted help center so they can find answers on their own before starting a chat or when your support team isn't around. On the other hand, it gives your support team a helping hand anytime they need to answer questions they don’t know the answer to on the spot.
Help your customers and support
teams at the same time
Discover our other products
LiveChat
Connect with
customers
ChatBot
Automate customer
service with AI
HelpDesk
Support customers
with tickets
Product
Free Trial
Pricing
Features
Knowledge Management
Knowledge Visualisation
Reporting
LiveChat Integration
Solutions
Customer support knowledge base
Resources
Help Center
Press
Blog
Company
Careers
Chat With Us
Terms of Use
Privacy Policy
Security
GDPR
LiveChat Incubator
Copyright © 2024 Modal LLC. All rights reserved
Hi! We are glad to have you here! Before you start visiting our Site, please note that for the best user experience, we use Cookies. By continuing to browse our Site, you consent to the collection, use, and storage of cookies on your device for us and our partners. You can revoke your consent any time in your device browsing settings. Click “Cookies Policy” to check how you can control them through your device.